27 Jul 2016
Metrics Versus Experience

Want to have a productive conversation about metrics and good experiences? Julie Zhuo shares her thoughts on that topic

#UX Strategy #UX Metrics

21 Jul 2016
Don’t Bring a Paintbrush to a Gunfight

Supporting your design choices with more than design language

#UX Strategy

09 Jul 2016
8 principles of bot design

When you’re tackling a domain like chatbots that are still very much in flux, it’s essential to be guided by clear design principles.

#Chatbots

22 Jun 2016
Chat-Bots vs. Google Search

I thought it will be cool to compare famous chat-bots with Google. Here’s what I learned about three use-cases.

#Chatbots

12 Jun 2016
Traditional User Experience Is at a Crossroads, Part 1

Great design, which results in experiences users love, increases profit margins and a company’s competitive advantage.

#Design Strategy

19 Apr 2016
Sorry to burst your [chat] bubble

Conversational commerce isn’t merely about texting bots

#Chatbots

06 Mar 2016
Instinct Isn’t Enough: Great Design Demands Data

Data-informed design, not data-driven design, is key for delivering top-notch products, argues Robert Hoekman Jr.

#Data Analysis #Design Strategy

02 Mar 2016
On chat as interface

Chat has some weird consequences for developer economics, but also for how we build and test user interfaces.

#Chatbots

30 Dec 2015
The State of Mobile Checkout & Form Usability

This article will look at those underlying patterns and general problem areas, and for good measure we’ve scattered a wealth of examples from our usability t...

#Ecommerce #Mobile

12 Dec 2015
6 Use Cases for Compatibility Databases on E-Commerce Sites

Inter-product compatibility is essential to the user for these types of categories. Compatibility databases provide the bedrock of such navigational features.

#Ecommerce

29 Sep 2015
UX Strategy: Fad or New World Order?

In the Silicon Valley startup and VC community, user experience has come a long way; from obscurity to top-of-mind. What about outside of that community?

#UX Strategy

31 Aug 2015
6 Indicators of an Organizations UX Maturity Level – Lessons In UX Maturity: Part 1

Like any function or practice, not all organizations have adopted or embraced UX design to the same degree or at comparable levels of maturity.

#UX Strategy

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